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As a consultant, you may be interested in our weekly newswire

MCN DIRECT
MCN Direct is an email newswire service for UK consultants and systems integrators (CSI’s) providing up-to-the-minute industry news in brief with links to relevant websites.

This week's issue: Vol. 8 No. 6, 1 June 2009, is sponsored by:

CODA, psaexpert.com and NCC

If you would like the opportunity to sponsor an issue of MCN Direct please email MCNdirect@ncc.co.uk

Consultants' Advisory 2009

Copyright © 2009

NCC home page


THIS ISSUE

Customer Relationship Management & Call Centres

Download a PDF version of the full reports

Cover of the January report: Enterprise Applications & Integration Software

For more software & technology evaluation services visit
evaluationcentre.com



Summary of Reports


 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare


Management Briefings


  Market Overview
  Implementation Issues: Danny Thomas of The Thomas Bamber Partnership
  Call Resolution: Dimension Data’s Mike Cleugh
  Marketing Issues: Bill Blundon of Extraprise
  CRM in Government: Wendy Hewson
  Management Issues: Philip Everest of Mantix
  Case Study: The Carphone Warehouse
  Service Management: Steve Downton
  CRM Strategy: Keith Bedingham of Verax
  Case Study: TD Waterhouse
  Expert Opinion: Rob Brickle of Bsquared Consulting