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Engines supplier Cummins is facing up to the strategic issues raised by its move to an e-supply chain.
Engineering change - Part 2 | Part 1
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A Cummins 6B 5.9 litre engine drives this tractor, while engine faults are diagnosed by onsite field engineers equipped with laptops |
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E-commerce
Boyson feels the advent of e-commerce is now bringing into sharp focus the need for consistency in customer handling around the world.
“The guy working from home with 10 trucks is still going to be looking out for the best possible deal. He’ll be making enquiries against the database and looking at all the competitors’ sites. He may see that he can get parts for a lower price in, say, the US. There will be a coming together of purchasing power even for small independents.
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Consultants' Advisory 2001
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