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Gareth Lewis finds out what users want from professional services automation systems.
What can PSA do for you? - Part 1 | Part 2
Well, the first thing they want is an explanation of what exactly a PSA system is!
While those professional organisations who actually sell time (accountants, solicitors, consultants of various shades) have an inkling of what’s to be found in PSA, there are many organisations (design agencies, packaged software developers, public relations firms) who don’t necessarily realise what PSA does.
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Consultants' Advisory 2001
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