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Aberdeen Group’s Dave Hofferberth sees PSA tools evolving to tie both clients and partners in their web.
Across the services
supply chain - Part 1 | Part 2
Over the past five years, consulting firms, professional services organisations and internal services departments have seen an increase in the growth and complexity of delivering services.
Several technological and economic drivers have shaped these changes, including:
- The increased number, type and complexity of services now offered by these organisations – and demanded by their clients.
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Consultants' Advisory 2001
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