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Pat Sweet talks to five experts in corporate information management, who believe that projects are currently too technology-led.
Tail wagging dog? - Part 1 | Part 2 | Part 3
THE QUESTIONS |
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Q1. Has the emphasis on particular technologies – such as data warehousing, business intelligence, web content management, knowledge management and document management – obscured the need for companies to take an overall view of information management?
Q2. Is managing web content a key issue for most companies? If so, how are they tackling the problem?
Q3. How easy is it for companies to measure the ROI they can obtain by having an holistic information management strategy?
Q4. Given the large number of different types of vendors active in the content and information management area, do clients know enough to navigate their way through the technology marketplace? How easy is it for companies to choose an appropriate solution?
Q5. Should clients look for a vendor whose products cover the whole information and content management lifecycle? Do such vendors exist?
Q6. How aware are companies of the potential impact corporate information management solutions have on storage and network infrastructure? What storage options are they adopting?
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Companies now recognise that managing their corporate information resources is a key requirement if they are to improve customer service. But few do so effectively – largely because they tend to focus too much on the technology involved and not enough on vital process and people issues.
These are the views of our panel of experts, who include representatives of global consultancy PwC, research analysts IDC and three specialist consultants.
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Consultants' Advisory 2001
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