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Corporate intranets are the main vehicle for content management. But, says Chris Read of Andersen, they would work a lot better if they learned some lessons from experience in e-commerce.
Consuming lessons - Part 1 | Part 2
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Chris Read: intranets have key role to play
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What would you guess is the most used feature of corporate intranets? The company news channel? Share price maybe? Guess again: the chances are that it’s the telephone directory.
Not that there’s anything wrong with online phone books – they’re great. Searchable, instantly updateable and cheap to publish, they are a vast improvement over a bound set of photocopies that is obsolete by the time it reaches your desk.
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