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Corporate intranets are the main vehicle for content management. But, says Chris Read of Andersen, they would work a lot better if they learned some lessons from experience in e-commerce.
Consuming lessons - Part 2 | Part 1
They invented entirely new naming conventions and didn’t spend the necessary time connecting to back-office IT systems, in HR and finance departments among others, where huge amounts of data are stored.
Instead, if an employee wants to find their electronic payslip on their intranet, it should ideally be named ‘payslip’ not ‘rewarding our employees’, and it should be held in a location that seems logical to the majority of people.
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