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Steve Downton aims to solve the two key problems that cause CRM projects to fail.
Just do it - Part 1 | Part 2

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Steve Downton: need for speed |
It used to be said in business that the ‘big ate the small’: now it is the fast who eat the slow.
Leading-edge thinkers and successful businesses are re-assessing the concept of the huge all-encompassing CRM project.
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Consultants' Advisory 2001
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