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Steve Downton aims to solve the two key problems that cause CRM projects to fail.
Just do it - Part 2 | Part 1
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2. CRM solutions are beginning to look and sound the same.
This view was reinforced by GartnerGroup, in a recent article in Computing: “Our advice for large organisations is that best of breed from any of the top-tier vendors is pretty much as safe as you can get.”
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Consultants' Advisory 2001
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