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Incredibly, many new economy firms are filled with piles of paper and old-style, slow customer processing systems. Focusing on the financial sector, Peter Bush of Keane shows how workflow technology could help.
New economy, old problems - Part 2 | Part 1
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We now begin to see, even in this simplified example, the degree of behind-the-scenes work that has to be done to create the illusion of a fully automated service.
With just a little thought, examining the simple case shown here leads us to ask a number of questions: how can you staff for the varying work levels? Why can’t the money laundering checks be automated? Why are the systems updated manually when most of the information has been keyed in by the customer?
Consider the processes supporting Step 1.
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Consultants' Advisory 2001
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