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Many organisations are now re-evaluating their use of electronic records management, says Martin Waldron.
The road to a record delivery - Part 1 | Part 2 | Part 3
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WHAT IS RECORDS MANAGEMENT
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All organisations need to keep records of business decisions and transactions to meet the demands of corporate accountability and create a re-usable information asset.
A record is evidence of an activity or transaction, and demonstrates accountability.
Records are created by the day-to-day activities that take place in business. They need to be captured, managed and safeguarded in an organised system in order to retain their value.
The use of information and communication technology is transforming the way work is carried out, leading to a much greater dependency on electronic records. This transition to a fuller electronic environment presents both opportunities and challenges.
While paper records will continue to exist and be generated for the foreseeable future (and the means and systems for their management are well established), there is a general concern about the ability of both the private and public sector to manage and preserve those electronic records that are needed to support commercial contracts, sales, casework and the delivery of services, and to meet accountability and archival obligations.
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There has suddenly been a realisation by organisations that their conventional paper-based records management systems aren’t working.
Today’s dotcom business world – with most business processes facing outward to the customer and supplier, and inwards to the back office – are increasingly being undertaken through electronic transactions and documents. At last we are really moving to the paper ‘less’ office.
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Consultants' Advisory 2001
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