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Pat Sweet rounds up the views of five consultants on the future of workflow and document management.
Road map for a bumpy ride - Part 2 | Part 1 | Part 3
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Suzanne Sheppard: clear view of business case
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BIG 5 FIRM: KPMG CONSULTING
Interviewee: Suzanne Sheppard, knowledge management consultant.
Q1: Workflow and KM.
A: Workflow is an essential element of the knowledge management process. If you look at the knowledge cycle – that is the flow of knowledge and information as it goes through the organisation along business processes – you can identify areas where automating the workflow will create efficiencies in the transfer of that knowledge.
Those process efficiencies will improve the way employees tackle some of their more mundane tasks, so that they are free to spend more time on activities which add value to the business.
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Consultants' Advisory 2001
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