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Alan Pelz-Sharpe and Angela Ashenden of Ovum show how a once-unfashionable technology associated with job losses is emerging once again as an area of importance.
Learning to love workflow - Part 2 | Part 1
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E-process technology provides the means to visualise and map these complex processes, in order to check and test that exceptions are handled efficiently and quickly, and that customers have a consistent and happy experience, regardless of the internal loops that their order or enquiry needs to perform.
But all this suggests that e-business has already reached the point where it can provide a fully electronic trading experience.
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Consultants' Advisory 2001
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