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George Lawrie suggests what professional services organisations should demand from their PSA packages.
What we want - Part 1 | Part 2
In the past, the professional services marketplace used to be characterised by large homogeneous projects.
In this environment, the client relationship manager within a professional services organisation (PSO) would sell and manage relatively undifferentiated projects, often with the objective of implementing a standard ERP package.
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Consultants' Advisory 2002
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