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George Lawrie suggests what professional services organisations should demand from their PSA packages.
What we want - Part 2 | Part 1
An excellent PSA reduces unbilled work-in-progress and invoice cycle time but also helps the partner to improve client satisfaction – for example, by giving discrete concessions in order to maintain a good relationship where consultant performance has been unsatisfactory.
An excellent PSA application can also propose to the partner strategies for recovering margin where billing concessions have been made.
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Consultants' Advisory 2002
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