Summary of Reports

 Asta Development

 Changepoint

 Hewlett-Packard

 Lawson

 Microsoft

 Mindjet

 OpenAccounts

 QualityTime Software

 Tx3 Solutions

Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: Clive Burrows of Ovum

 Round Table | Part 2 | Part 3

 Implementation Issues: Mike Hesketh, Corporate Chameleon | Part 2

 Management Issues: Gerry Dodd, Project Management Institute and PMProfessional Learning

 Knowledge Management: Julian Curry, Visual Team | Part 2

 Market Requirements: C3 Consulting’s George Lawrie | Part 2

 Technology Choice: Book author Simon Wallace | Part 2

 User Experiences: Dennis Howlett, Webster Buchannan | Part 2

 Market News | Part 2

Issue Summary

Dennis Howlett looks at the real-life requirements of modern services organisations and how PSA software needs to evolve in response.

PSA: been there, done that? - Part 1 | Part 2

In a constrained economy, professional services automation software becomes the natural bedfellow for IT organisations looking to optimise their resources.

Yet historically, PSA has not enjoyed the ‘glamour’ factor that attracts attention. Initially hailed as a killer application for services industries, it is sometimes now portrayed as little more than a subset of human resources, a bolt-on to financials or in some cases an extension of customer management.

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Consultants' Advisory 2002

Copyright © 2002