Summary of Reports

 Asta Development

 Changepoint

 Hewlett-Packard

 Lawson

 Microsoft

 Mindjet

 OpenAccounts

 QualityTime Software

 Tx3 Solutions

Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: Clive Burrows of Ovum

 Round Table | Part 2 | Part 3

 Implementation Issues: Mike Hesketh, Corporate Chameleon | Part 2

 Management Issues: Gerry Dodd, Project Management Institute and PMProfessional Learning

 Knowledge Management: Julian Curry, Visual Team | Part 2

 Market Requirements: C3 Consulting’s George Lawrie | Part 2

 Technology Choice: Book author Simon Wallace | Part 2

 User Experiences: Dennis Howlett, Webster Buchannan | Part 2

 Market News | Part 2

Issue Summary

Dennis Howlett looks at the real-life requirements of modern services organisations and how PSA software needs to evolve in response.

PSA: been there, done that? - Part 2 | Part 1

Datapoint believes the best way to ensure the disciplines are exercised in practice is to mandate that everyone accounts for their time. “Even our MD has to fill in a timesheet,” notes Soanes.

And it is this kind of leadership example that reaps dividends. 1eEurope, while it has contracted in the wake of the IT downturn, is reporting an improvement in gross margin from around 20% to 53%, a significant portion of which it attributes to the implementation of its PSA solution.

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Consultants' Advisory 2002

Copyright © 2002