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Ovum’s Clive Burrows believes that now is the best time to implement a PSA solution.
Make or break time
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Clive Burrows: benefits are real
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When the business environment is good, professional services organisations prosper and don’t see the need to automate this aspect of their business.
When there is a significant downturn in the business environment, professional service organisations are the first to feel the impact.
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Consultants' Advisory 2002
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