Summary of Reports

 Alterian

 Amcat

 Aspect

 BT

 Convergent

 Eyretel

 Navision

 Sage

 SAP

Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion

 Round Table | Part 2 | Part 3

 Mobile Technology: Charles Barratt, Mason Communications | Part 2

 Web-Based CRM: Jeremy Braune, Detica | Part 2

 Multinational Systems: Nick Rhodes, Extraprise | Part 2

 Costs: John Stewart, KPMG Consulting | Part 2

 Market News | Part 2

 Future Trends: Damian Kelly, Kainos | Part 2 | Part 3

Issue Summary

Pat Sweet finds high levels of dissatisfaction among UK users of CRM systems as she reports on our latest research findings.

CRM hangover - Part 1 | Part 2 | Part 3

The CRM party is over as far as many companies are concerned. The high hopes that accompanied many early implementations have evaporated, to be replaced by a strong sense of disillusionment.

With organisations now nursing a technology hangover, many are wondering exactly what will provide an appropriate remedy for their current woes.

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Consultants' Advisory 2002

Copyright © 2002