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The mark, the franc and the lira are dead: long live the euro! says Nick Rhodes of Extraprise – because this makes pan-European CRM possible.
An attainable dream - Part 1 | Part 2
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Nick Rhodes: prepare for period of diplomacy
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If one were needed, the long-awaited arrival of the euro in the cash tills of Europe is a wake-up call to anyone still questioning the feasibility of European integration. Globalisation is not a slowing trend.
However, the widely reported failure of ‘big bang’ approaches to CRM has put many off pursuing a pan-European strategy in this area. They have chosen instead to allow countries to go their own way with the technology, thereby avoiding the anticipated political nightmare of trying to negotiate a common solution.
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Consultants' Advisory 2002
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