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Proper planning prevents poor portal performance, says John Thornton of CMG.
Action plan - Part 2 | Part 1
That is as an individual, as a member of a team and the organisation as a whole.
The most logical way to allocate access is to think of each user as belonging to a certain user community. For example, someone in the user community of the HR department will require access to very different information to someone in the user community of the procurement department.
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Consultants' Advisory 2002
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