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Peter Busby of Xayce suggests a way to ensure ROI on portal projects.
Return ticket - Part 1 | Part 2
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Peter Busby: clearly define aims
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Many companies who have grown and expanded throughout the last decade now find themselves operating various different technology systems across different business units and geographies.
These disparate packages and systems can act as barriers to information: all too often the disintegration of information leads to fragmented views of customer relationships and inefficient business operations.
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Consultants' Advisory 2002
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