|
Peter Busby of Xayce suggests a way to ensure ROI on portal projects.
Return ticket - Part 2 | Part 1
2. Remember and address fundamental issues.
Understanding and tailoring a portal for different users is key. Don’t be tempted to treat users all the same – if so customers will walk, employees will become dissatisfied and suppliers will get frustrated.
User expectation has been raised significantly by well-conceived experiences – for example, Amazon, Schwab and Fidelity. Users are increasingly critical and less tolerant of poor user experience.
Read the rest of this article...
If you are not registered with the site, please register now to read the rest of this page.
If you are registered, please sign in to read the rest of this page.
Consultants' Advisory 2002
Copyright © 2002 |
 |
| 
