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Financial institutions are increasingly using outsourcing, but many are reluctant to take the offshore route, writes Huntswood’s David Brownlow.
Staying home - Part 1 |
Part 2
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David Brownlow: financial institutions will gain a great deal from outsourcing
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It is widely predicted that offshore outsourcing will grow
exponentially. However, recent research by Huntswood Outsourcing
Solutions reveals a high prevalence of ‘nimby’ (not in my
back yard) attitudes towards offshore outsourcing.
The 100 directors of financial services companies surveyed
predicted that offshore outsourcing will more than double
in the next five years. However, when asked whether they would
consider offshoring commonly outsourced functions, such as
financial call centres, 80% said they would not.
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Consultants' Advisory 2004
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