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Can finance departments provide on-tap management information to their entire organisation? Four market experts debate this and other key issues, with a summary by Pat Sweet.
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Steve Chandler: more friendly screens
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MANAGEMENT CONSULTANCY: Cornwell Management Consultants
Interviewee: Steve Chandler, local government practice director.
Q1. Outsourcing and shared services.
A: Business process outsourcing has been popular for
some time, but the incidence is increasing, particularly in
the context of using offshore outsourcing.
Although this can bring benefits in terms of cost reduction
and access to a highly educated workforce, there can also
be a downside.
Many companies have concerns over the confidentiality of
what is sometimes sensitive commercial information, despite
guarantees by the providers. Secondly, there is always the
problem of being locked into a provider and, when circumstances
change, it can often be costly and difficult to renegotiate
or break a contract.
This is often a problem in relation to acquisitions or disposals.
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Consultants' Advisory 2004
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