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Can finance departments provide on-tap management information to their entire organisation? Four market experts debate this and other key issues, with a summary by Pat Sweet.
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Jon Hawkins: all about access to information
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INDEPENDENT CONSULTANCY: Resolution Network
Interviewee: Jon Hawkins, principal.
Q1. Outsourcing and shared services.
A: These are two different approaches. A shared service
centre at least keeps control inhouse, whereas outsourcing
gives control to a third party. At worst, shared service centres
can be broken up if, for example, the company subsequently
changes its shape. Outsourcing is a much more permanent and
– to me – more dangerous step.
If companies do not like the result, how do they get out
of it? The cost and disruption of in-sourcing again is a nightmare.
But if companies cannot face that, then how do they open outsourcing
up to any real competition when the incumbent supplier holds
all the cards?
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Consultants' Advisory 2004
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