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What’s the secret to getting the best from data warehouse, BI and CPM systems? Pat Sweet asks four industry experts.
Finding the right answers
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Jeff Herman: right action at right time
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SPECIALIST CONSULTANCY: Blueplate Consulting
Interviewee: Jeff Herman, managing director.
Q1. Data quality.
A: Data warehouses are usually fed by legacy applications
that probably will not have been structured and managed to
generate consistently reliable management information. The
quality of the data may need to be ‘cleaned’ to ensure it
is valid and has integrity, and the operational processes
that generate and maintain the data may need to be redesigned
to ensure that new data is valid and does not become corrupted.
Organisational restructuring can be a material cost for a
data warehouse, unless there is an effective metadata management
system (ie, information about the data itself) which can cope
with being able to compare information over time periods in
which restructurings have taken place.
To avoid getting swamped in a sea of data, a disciplined
performance management approach is essential, such as the
balanced business scorecard. However, a real understanding
of the critical success factors for the business is a prerequisite
for any performance management approach.
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Consultants' Advisory 2004
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