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Business intelligence systems only work if the business takes an intelligent approach, reports Cath Lavery.
Finding value - Part
2 | Part 1
3. Analytics.
Businesses increasingly hold large quantities of data about
their customers and their behaviour. This data is a corporate
asset and must be used strategically to develop the business,
increase sales and profitability, reduce costs, improve service
and optimise the marketing process.
Businesses must manage their customer relationships using
data to drive initiatives in the following ways:
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Consultants' Advisory 2004
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