Summary of Reports

 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare

Management Briefings

 Market Overview | Part 2 | Part 3

 Implementation Issues: Danny Thomas of The Thomas Bamber Partnership | Part 2

 Call Resolution: Dimension Data’s Mike Cleugh | Part 2

 Marketing Issues: Bill Blundon of Extraprise | Part 2

 CRM in Government: Wendy Hewson | Part 2 | Part 3

 Management Issues: Philip Everest of Mantix | Part 2

 Case Study: The Carphone Warehouse | Part 2

 Service Management: Steve Downton | Part 2

 CRM Strategy: Keith Bedingham of Verax | Part 2

 Case Study: TD Waterhouse

 Expert Opinion: Rob Brickle of Bsquared Consulting

Issue Summary

Pat Sweet finds out why CRM users are nursing a hangover and how they can pick themselves back up.

Putting the fizz back in CRM - Part 1 | Part 2 | Part 3

Back in the year 2000 when the champagne corks were popping at the start of the new millennium, the market for customer relationship management software had plenty of fizz. But right now the prospects for vendors look distinctly flat, with many companies suffering a severe headache as they try to make their CRM systems work as they feel they should.

CRM applications systems have gone from being the great white hope of the dotcom era to becoming something of a white elephant in under five years.

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Consultants' Advisory 2005

Copyright © 2005