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Service resolution management is a key part of call centre efficiency operations, and an area tackled by brokerage firm TD Waterhouse.
Resolution solution
TD Waterhouse is the UK’s second largest discount broker
with a base of over 350,000 investors.
The company provides its UK customers with a broad range
of phone and web-based share dealing services including brokerage,
mutual fund, banking and other consumer financial products.
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Consultants' Advisory 2005
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