Summary of Reports

 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare

Management Briefings

 Market Overview | Part 2 | Part 3

 Implementation Issues: Danny Thomas of The Thomas Bamber Partnership | Part 2

 Call Resolution: Dimension Data’s Mike Cleugh | Part 2

 Marketing Issues: Bill Blundon of Extraprise | Part 2

 CRM in Government: Wendy Hewson | Part 2 | Part 3

 Management Issues: Philip Everest of Mantix | Part 2

 Case Study: The Carphone Warehouse | Part 2

 Service Management: Steve Downton | Part 2

 CRM Strategy: Keith Bedingham of Verax | Part 2

 Case Study: TD Waterhouse

 Expert Opinion: Rob Brickle of Bsquared Consulting

Issue Summary

Bringing in a CRM system does not mean the organisation has cracked customer management, says Danny Thomas.

CRM without the customer - Part 1 | Part 2

“I’ve bought the system – so where’s the CRM?”. These words must have been uttered by finance and marketing directors across the world. I’ve certainly heard them. So what is the problem precisely?

Conduct a straw poll round any organisation about what CRM is, and you will probably get these responses:

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Consultants' Advisory 2005

Copyright © 2005