Summary of Reports

 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare

Management Briefings

 Market Overview | Part 2 | Part 3

 Implementation Issues: Danny Thomas of The Thomas Bamber Partnership | Part 2

 Call Resolution: Dimension Data’s Mike Cleugh | Part 2

 Marketing Issues: Bill Blundon of Extraprise | Part 2

 CRM in Government: Wendy Hewson | Part 2 | Part 3

 Management Issues: Philip Everest of Mantix | Part 2

 Case Study: The Carphone Warehouse | Part 2

 Service Management: Steve Downton | Part 2

 CRM Strategy: Keith Bedingham of Verax | Part 2

 Case Study: TD Waterhouse

 Expert Opinion: Rob Brickle of Bsquared Consulting

Issue Summary

JI Group

JI Group provides specialist resources to help organisations grow their business – undertaking CRM consultancy projects and implementing system solutions based on Maximizer CRM and Microsoft CRM.

JI Software has been providing business-to-business (B2B) CRM solutions since 1990. It believes that while the technologies are continually changing, the critical success factors for deployments still focus on the business basics and the people who create the customer experience.

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Consultants' Advisory 2005

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