Summary of Reports

 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare

Management Briefings

 Market Overview | Part 2 | Part 3

 Implementation Issues: Danny Thomas of The Thomas Bamber Partnership | Part 2

 Call Resolution: Dimension Data’s Mike Cleugh | Part 2

 Marketing Issues: Bill Blundon of Extraprise | Part 2

 CRM in Government: Wendy Hewson | Part 2 | Part 3

 Management Issues: Philip Everest of Mantix | Part 2

 Case Study: The Carphone Warehouse | Part 2

 Service Management: Steve Downton | Part 2

 CRM Strategy: Keith Bedingham of Verax | Part 2

 Case Study: TD Waterhouse

 Expert Opinion: Rob Brickle of Bsquared Consulting

Issue Summary

Onyx Software

Founded in 1994, Onyx Software provides global CRM solutions to over 1,300 international customers across 50 different industries, and has offices in North America, Europe, Australia and Asia.

Onyx recognises that ROI is a function of rapid implementation, user adoption across the enterprise, and the ability to differentiate after the initial implementation. Onyx says users can customise and integrate its software quickly, to support the various and changing processes and customer experiences companies need to provide.

More important information about this company and its products...

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Consultants' Advisory 2005

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