CURRENT ISSUE

Customer Relationship Management & Call Centres

Summary of Reports

 Achiever Software

 JI Group

 Onyx Software

 QAS

 Sage (UK) Ltd, CRM Solutions

 TeleWare

Management Briefings

 Market Overview | Part 2 | Part 3

 Implementation Issues: Danny Thomas of The Thomas Bamber Partnership | Part 2

 Call Resolution: Dimension Data’s Mike Cleugh | Part 2

 Marketing Issues: Bill Blundon of Extraprise | Part 2

 CRM in Government: Wendy Hewson | Part 2 | Part 3

 Management Issues: Philip Everest of Mantix | Part 2

 Case Study: The Carphone Warehouse | Part 2

 Service Management: Steve Downton | Part 2

 CRM Strategy: Keith Bedingham of Verax | Part 2

 Case Study: TD Waterhouse

 Expert Opinion: Rob Brickle of Bsquared Consulting

About Consultants' Advisory

Consultants' Advisory is a report, published by PMP (UK) Ltd, which keeps UK consultants and systems integrators abreast of the key issues in the IT marketplace.

It is a regular publication available both in online and printed copy form. Each subject is updated annually to ensure its continuing relevance and accuracy, as with Conspectus, International Consultants' Guide and IT Services & Solutions, also published by PMP.

The printed version of Consultants' Advisory (right) has a UK readership of 15,000.

If you believe your company should be profiled in any future Consultants' Advisory reports, please contact info@pmp.co.uk

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Consultants' Advisory 2005

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